Terms of Use & Policy

Before you start browsing through our online store  we advise you to read the following. terms and conditions which apply specifically to the use of the e-shop www.ekaterini.gr.

Make sure that you agree with the following terms of use, because any further use of our website will automatically mean that you completely understand and comply with those terms.

The e-shop www.ekaterini.gr reserves the right to unilaterally amend or update these terms and conditions of transactions made through the e-shop, according to the needs and practices. Also the e-shop www.ekaterini.gr has the obligation to inform its customers for and amendments or modifications that take place.

1. Copyright
All of the content entailed within the website www.ekaterini.gr comprising of photographs, graphics, pictures, drawings, text and products, are copyright and ownership of www.ekaterini.gr and are protected from the relevant Greek and European international law.Any reproduction, republication, uploading, posting, or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with prior written permission of the website www.ekaterini.gr or anywhere other legitimate holder of those copyrights.

2. Personal Data
Our company is being monitored from the Authority for protection of personal data, as International and European Law suggests in matters that are relevant with electronic trading (2000/31/EK, ΠΔ 131/2003) and the law for protection of the consumers (N. 2251/1994), for matters relevant to sales from a distance (internet), as well as the law for protection of Personal Information of Individuals (N.2472/1997), as completed through the chairman of the Personal Information Protection Committee (Π.Δ. 207/1998, 79/2000, article 8 of N.2819/2000) and the European law with the directives ( 95/46/EK and 97/66/EK) which state that no unlawful use of personal information will take place and in no way it will reveal, publish, sale, rent or exchange your personal information that you submit in any third party. Upon submitting an application your personal information will be permanently deleted and not be subjected to anyone. Upon your submission in the server you agree and take full responsibility that all of the submitted materials and information are true and not illegal or in any other way unsuitable for publication or use.
The website www.ekaterini.gr provides its customers and users the service of being informed through emails or sms ( short text mobile messages), for all the new products, offers or seasonal sales, via our newsletters. The website www.ekaterini.gr will not use the emails in any abusive way. You are also provided with the option to cancel this newsletter at any given time. You can browse our website without providing any information relevant to you.

3. Limitations of images
Images included in our website www.ekaterini.gr are shown in the best possible way. True depth, color, photorealism and detailed description are being used to show our products. But despite of all these efforts, errors and defaults may occur in the images. Our company does not guarantee the total accuracy of the final products and descriptions available in our website.

4. Commercial Logos and Brand names In absolute no circumstances will we allow the use of any brand names, commercial logos, photographs or any other symbols included in our website www.ekaterini.gr without the prior written permission from our company or any other legal representatives.

5. Payments
All payments that take place through our website www.ekaterini.gr are being monitored from the Authority for protection of personal data, as International and European Law suggests in matters that are relevant to electronic trading (2000/31/EK, ΠΔ 131/2003), and the law for protection of the consumers (N. 2251/1994), for matters relevant to sales from a distance (internet).

6. Returns
You can return the items purchased within 10 days from the date that you have received the products. You are not obligated to inform us of the reason you return the products. You do need to take into account that returns will only be accepted if:
1. You send an email on sales@ekaterini.gr informing us that you are returning the product(s).
2. The product(s) should be in their original condition when purchased and received by you and not being used beyond the necessary fitting. Due to hygiene reasons earrings are not refundable under any circumstances.
3. The assorted labels and tags should not be removed or destroyed.
4. All the accompanying documents and packaging should be returned along with the product in their original condition, as well as the guarantee and receipt of the products purchased. The products should be returned in their original state without damages and unused in their original packaging. When the delivered order includes the designers labeled packaging, protection cases, leather pouches, designer boxes, authenticity cards, jewellery boxes should also be returned since they are part of the whole packaging. If the boxes that the jewellery was included are damaged or torn your return may not be accepted.
5. In case that the order is accompanied with a complementary gift, this should be returned as well.
6. The cost of returning the goods will be paid by you and should be processed through ACS courier or Hellenic Post (the choice is yours). For the returns from countries except Greece and Cyprus you can use DHL courier.
7. If you would like to return more than one items from the same received order, you will have to return them once: the website www.ekaterini.gr will not accept multiple returns from the same order, with the items to be send back in different times in any occasion. We inform you that our company has no responsibility for any damages that occur after using the products by you and in no circumstances will replace them in such case. For any repair or replacement of the products, responsible is the company that owns the brand name of each product purchased. Our responsibility lies in receiving the products at your own cost and making sure they arrive in the appropriate destination for replacement or repair.
Our company has no responsibility for any damages that occur during transportation of the goods by the courier service. Please make sure that the return packaging ensures the complete safety and integrity of the returning products. When returning the items purchased you should be aware that your money would be reimbursed within 30 days after receipt of the products from us. Any product being returned should lie within our return policy parameters and if anything falls outside will not be accepted. The purchased products from the eshop www.ekaterini.gr cannot be returned or exchanged in the retail shops of EKATERINI in Athens or in Mykonos. The return address for the eshop is: EKATERINI SHOWROOM, Kolokotroni 15, Athens, 10562, Greece.

How do I return an item?
If you wish to return an item, please initially email our Customer Service Team at sales@ekaterini.gr mentioning your order number, reason of your return and items (if you want) and number of items to return. Repack the item(s) in their original packaging to ensure it will not be damaged during transit and send the package by DHL at the address: EKATERINI SHOWROOM, Kolokotroni 15, Athens,10562, Greece. We recommend shipping through this courier to avoid any loss, theft, or damage of the item. The item(s) you are returning are at your responsibility until they reach our warehouse, so please make sure they are packed properly and will reach their destination.

How do I get money refund?
Once we receive the products returned and making sure that all of our policy rules are in line, we will initiate the procedure of returning your money. The way in which we ferund your money will be in accordance with the way you complete your payment. So, in case that you paid through a credit card the transaction will be cancelled. Money can be refunded through PayPal or with a deposit (within 7 working days) in a bank account that you will provide us. Please make sure that for overseas customers details such as IBAN and SWIFT code will be needed.

What amount will I receive?
We will return the exact amount of the products purchased. You will not receive any costs occurred in shipment or taxes or customers that may have been charged initially. In case that you will use ACS courier to return our products, the shipment cost will be deducted from the final amount if you choose this method of return.

7. Third Party Links
The website www.ekaterini.gr can include within, links to other websites in order to facilitate your needs, that are property of third parties on being managed by third parties and are solely responsible for their content. Links within our website www.ekaterini.gr may transfer you to relevant websites that in no way are responsibility or being controlled by www.ekaterini.gr and in no way are responsible for their contents. www.ekaterini.gr is in no way responsible for any transmission, distribution or reproduction that may occur through those links.

8. Privacy & Security

In order to make transactions through the e-shop, the user will be asked to fill in his / her personal data (name, address, e-mail address, telephone number, etc.), which will be recorded in a file maintained and processed by the Company in order to execute orders and transactions through the e-shop.

The credentials used to identify you, are two: the Email or username and the Personal Security Password, which give you access with absolute security for your personal information, every time you log in.

The e-shop uses the SSL protocol for secure online trading. This encrypts all your personal information, such as your credit card number, name and address, so that they cannot be read or changed when they are transferred over the Internet.

The recipients of the file for the promotion, the support and the service of the transaction relationship may be the business associates of the Company involved in the delivery of the products (eg the courier company) and any financial institutions through which your transactions will be settled upon your express statement.

The Company does not disclose or publish the personal data of the Users, except at the above recipients, who cooperate with the Company for the promotion, support and execution of the Business-User relationship as mentioned above, unless the procedure laid down in the legislation is initiated (Law 2225/1994) or any obligations arising from the national implementation of Directive 24/2006.

The user retains the rights of the Articles 11 (right to be informed), 12 (right of access) and 13 (right of objection) of the law 2472/1997, which he / she can exercise by sending a request to the Company via email at info@ekaterini.gr  or by written letter to the Company.

The e-mail contact information that the user will declare as part of his transaction with the e-shop for order or purchase of products can be used to directly promote similar products or services, or to inform the user about new products and services, on the basis of the provisions of the Law 3471/2006.

In any case, the user can oppose to the use of his / her email for the display or promote of new products and / or services any time he / she wishes.